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Steps for completing the Gladly feedback survey
Steps for completing the Gladly feedback survey

Guide on how to complete a feedback survey

Updated over a year ago

Thanks for participating in our user feedback survey.
This guide is designed to walk you through each step of the survey process, ensuring a seamless and rewarding experience for you.

Step 1: Accessing the Survey

  1. Upon receiving our introductory email about the survey, you can expect to receive a prompt push notification within a short period of time. This notification will originate from our co-founders' joint account.

  2. Unlock your device and tap on it to proceed.

Step 2: Opening the Survey Request

  1. The push notification will seamlessly lead you to the app. Once opened, you'll find yourself on the survey request screen.

  2. If you are not directly taken to the survey request screen, you will be able to find the request on the “Home” page of our app.

  3. To continue, tap on the "Accept to earn" button. This step confirms your willingness to contribute your thoughts.

Step 3: Starting the Survey

  1. With the survey request accepted, you can begin sharing your insights. Click on the "Start Survey" button to initiate the survey process.

  2. This will direct you to the survey's main page, where your thoughts and opinions await to be shared.

Step 4: Navigating the Survey

  1. Throughout the survey, you'll be presented with questions that reflect different aspects of your experience.

  2. Navigate using the "Next" button to move forward and provide responses.

  3. Upon completing the survey, a note of gratitude will appear. To officially submit the survey, kindly select the "Submit" button.

Step 5: Completing the Survey and Claiming Your Reward:

  1. After successfully submitting the survey, take the final step by clicking the "Mark This Request Completed" button. This step officially confirms the completion of your survey request.

2. Once you've marked the request as complete, proceed to click the "Chase Your Payment" button. This will initiate the process to claim your well-deserved reward for your valuable contribution to the survey.

You will receive your reward in your Gladly wallet within 24 hours.

Note:

Please be mindful that if you exit the survey midway, your progress will not be saved. To ensure completion of the survey, it's important to start the survey again from the beginning by clicking the "Start survey" button.

Conclusion:

By following these steps, you will be able to complete the survey with ease. Your insights are indispensable in shaping an enhanced experience for our entire user community. We extend our heartfelt gratitude for investing your time in participating in the survey. Thank you for sharing!

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